Refund policy

Return & Exchange Policy

At MR DJ USA, we want you to be satisfied with your purchase. If you need help with a return, exchange, or warranty claim, please review the policy below and contact us for assistance.

Policy at a Glance

Eligible returns: Request within 15 calendar days of delivery.
Restocking fee: 20% of the returned item’s purchase price.
Return shipping: Paid by the customer.
Defective exchanges: Available within 30 calendar days of delivery, subject to inspection.
Warranty coverage: 365 days against manufacturing defects, provided by the manufacturer.

All terms are subject to applicable law and warranty requirements.

15-Day Returns & Exchanges

You may request a return or exchange within 15 calendar days of delivery for eligible products that are new, unused, uninstalled, and complete.

Include the original manufacturer packaging, accessories, parts, manuals, and labels. Non-returnable items and additional exclusions are listed below.

Approved non-defective returns qualify for a refund or exchange, subject to the 20% restocking fee and applicable shipping charges. We handle defective products under the Defective Products and warranty sections.

How to Request a Return

Contact MR DJ USA with:

Your order number.
The product you wish to return.
The reason for your request.
A description and photos of any damage or defect, if applicable.

We will review your request and provide return instructions. Contact us before shipping your return, and package all items securely to prevent damage during transit.

Restocking Fee

All approved customer-requested returns, for any reason, are subject to a 20% restocking fee, except where prohibited by applicable law or an applicable warranty.

The fee is calculated on the purchase price paid for the returned item, excluding tax and shipping, and deducted from the refund, store credit, or exchange credit.

Return Shipping Costs

Customers are responsible for all return shipping costs, except where applicable law or warranty terms require otherwise. Return shipping charges are non-refundable unless otherwise required.

Original shipping charges are non-refundable, except where required by law. Refunds and credits exclude the original shipping charge.

Discounted return shipping labels may be available for eligible returns. Contact MR DJ USA for availability and pricing. We will select the carrier, which may include UPS, FedEx, USPS, or another shipping provider. The customer is responsible for the label cost.

International customers and customers outside the 48 contiguous United States are responsible for applicable shipping charges, subject to legal and warranty requirements.

Use secure packaging. We recommend a trackable shipping service and shipping insurance. Customers are responsible for loss or damage during return transit to the extent permitted by applicable law.

Refunds & Payment Methods

Approved refunds are issued to the original payment method, including credit card, debit card, PayPal, gift certificate, or store credit.

Purchases paid by money order are eligible for store credit only, except where otherwise required by law.

Applicable restocking fees and deductions for missing items or promotional products will be deducted from the refund or credit.

Non-Returnable Items

The following are not eligible for a change-of-mind return or refund:

Products identified as non-returnable or non-refundable in their descriptions.
Pre-cut wire.
Software, downloads, and digital content.
Installation labor.
Special-order, custom, or made-to-order products, including vehicle alternators.

These exclusions do not limit applicable warranty coverage or rights under law.

Product Condition & Return Requirements

Non-defective returns must be new, unused, uninstalled, and complete. Returns may be refused if inspection reveals:

Signs of use or installation, including scratches, markings, or screw holes.
Removed, altered, or tampered manufacturer tags, stickers, or labels.
Missing parts, accessories, manuals, or original packaging.
Damaged or altered original packaging.
A serial number that does not match the product we shipped.
Physical damage caused by drops, liquids, mishandling, or improper return packaging.
Mounted or used subwoofer enclosures or speaker boxes.
Blown, punctured, burned, or otherwise damaged speakers, subwoofers, or amplifiers.

Any exception we approve remains subject to the restocking fee stated above. Defective products are handled under the Defective Products and warranty sections.

Damage caused by misuse, improper installation, or operation beyond a product’s specifications is not considered a manufacturing defect.

Promotional Products & Bundles

Include all bonus products, free accessories, and other physical items supplied with the original promotion or bundle.

If you keep a promotional item, its full individually listed price will be deducted from your refund or credit. Promotional loyalty points and gift cards associated with the returned purchase will also be adjusted or deducted, as applicable.

Promotional items returned without the corresponding qualifying product may not qualify for a separate refund or credit.

Defective Products

Products with a confirmed manufacturing defect are eligible for exchange for the same product within 30 calendar days of delivery, subject to applicable warranty terms and law.

If the product has been discontinued, we will issue non-refundable store credit toward another product, unless another remedy is required by law or the applicable warranty.

After 30 days, defective products are handled through the applicable manufacturer warranty service process.

Incomplete Defective Returns

If you return a defective product without its packaging, accessories, parts, or promotional items, the replacement will generally include only the equivalent items you returned, subject to applicable warranty and legal requirements.

If an incomplete defective return cannot be exchanged because the product is out of stock, it will be submitted for warranty repair, subject to the applicable warranty terms, even if it is still within the exchange period.

365-Day Warranty Coverage

Unless otherwise stated in the product description, products include a 365-day manufacturer warranty against manufacturing defects. The warranty start date and coverage are determined by the manufacturer’s warranty terms.

Warranty service is generally for repair and is subject to the manufacturer’s terms. Refer to the product description and warranty documentation for coverage, exclusions, and service requirements.

This policy does not replace or reduce any rights or remedies provided by an applicable warranty or law.

Shipping Damage

Please inspect your shipment upon arrival and report visible product or packaging damage within 3 calendar days of delivery so we can promptly investigate.

Keep the product, shipping carton, and all packing materials until we provide further instructions. Include photos of the damage and packaging when contacting us.

This reporting deadline does not limit rights available under applicable law or warranty coverage.

Refund & Exchange Processing

We normally process approved refunds and exchanges within three business days after receiving your return. Products requiring additional testing or evaluation may take longer.

We will email you when your return is received and again when processing is complete.

After a refund is issued, the time it takes to appear in your account depends on your bank or payment provider. Replacement delivery time depends on product availability and shipping transit time.

Missing Packages or Orders Not Received

If tracking shows your package was delivered, but you cannot locate it, please take these steps and notify us within 36 hours of the reported delivery:

Confirm that the shipping address on your order is correct.
Check for a delivery attempt notice.
Look around the delivery location, including entrances and sheltered areas.
Ask household members, neighbors, co-workers, or building staff whether they accepted the package.
Check your mailbox and other locations where you normally receive deliveries. Some shipments travel through multiple carriers.

If your order has not arrived by its expected delivery date, or you still cannot locate a package marked as delivered, contact us with your order number and tracking information.

The requested reporting period helps us investigate promptly and does not limit your rights under applicable law.

Consumer & Warranty Rights

This policy does not limit rights or remedies available under applicable law. If any provision conflicts with applicable law or an applicable warranty obligation, those requirements control.

Need Help?

Contact MR DJ USA for assistance with a return, exchange, warranty claim, or delivery issue. You can also visit our Frequently Asked Questions (FAQ) page for additional information.

Refund policy

Return & Exchange Policy

At MR DJ USA, we want you to be satisfied with your purchase. If you need help with a return, exchange, or warranty claim, please review the policy below and contact us for assistance.

Policy at a Glance

Eligible returns: Request within 15 calendar days of delivery.

Restocking fee: 20% of the returned item’s purchase price.

Return shipping: Paid by the customer.

Defective exchanges: Available within 30 calendar days of delivery, subject to inspection.

Warranty coverage: 365 days against manufacturing defects, provided by the manufacturer.

All terms are subject to applicable law and warranty requirements.

15-Day Returns & Exchanges

You may request a return or exchange within 15 calendar days of delivery for eligible products that are new, unused, uninstalled, and complete.

Include the original manufacturer packaging, accessories, parts, manuals, and labels. Non-returnable items and additional exclusions are listed below.

Approved non-defective returns qualify for a refund or exchange, subject to the 20% restocking fee and applicable shipping charges. We handle defective products under the Defective Products and warranty sections.

How to Request a Return

Contact MR DJ USA with:

Your order number.

The product you wish to return.

The reason for your request.

A description and photos of any damage or defect, if applicable.

We will review your request and provide return instructions. Contact us before shipping your return, and package all items securely to prevent damage during transit.

Restocking Fee

All approved customer-requested returns, for any reason, are subject to a 20% restocking fee, except where prohibited by applicable law or an applicable warranty.

The fee is calculated on the purchase price paid for the returned item, excluding tax and shipping, and deducted from the refund, store credit, or exchange credit.

Return Shipping Costs

Customers are responsible for all return shipping costs, except where applicable law or warranty terms require otherwise. Return shipping charges are non-refundable unless otherwise required.

Original shipping charges are non-refundable, except where required by law. Refunds and credits exclude the original shipping charge.

Discounted return shipping labels may be available for eligible returns. Contact MR DJ USA for availability and pricing. We will select the carrier, which may include UPS, FedEx, USPS, or another shipping provider. The customer is responsible for the label cost.

International customers and customers outside the 48 contiguous United States are responsible for applicable shipping charges, subject to legal and warranty requirements.

Use secure packaging. We recommend a trackable shipping service and shipping insurance. Customers are responsible for loss or damage during return transit to the extent permitted by applicable law.

Refunds & Payment Methods

Approved refunds are issued to the original payment method, including credit card, debit card, PayPal, gift certificate, or store credit.

Purchases paid by money order are eligible for store credit only, except where otherwise required by law.

Applicable restocking fees and deductions for missing items or promotional products will be deducted from the refund or credit.

Non-Returnable Items

The following are not eligible for a change-of-mind return or refund:

Products identified as non-returnable or non-refundable in their descriptions.

Pre-cut wire.

Software, downloads, and digital content.

Installation labor.

Special-order, custom, or made-to-order products, including vehicle alternators.

These exclusions do not limit applicable warranty coverage or rights under law.

Product Condition & Return Requirements

Non-defective returns must be new, unused, uninstalled, and complete. Returns may be refused if inspection reveals:

Signs of use or installation, including scratches, markings, or screw holes.

Removed, altered, or tampered manufacturer tags, stickers, or labels.

Missing parts, accessories, manuals, or original packaging.

Damaged or altered original packaging.

A serial number that does not match the product we shipped.

Physical damage caused by drops, liquids, mishandling, or improper return packaging.

Mounted or used subwoofer enclosures or speaker boxes.

Blown, punctured, burned, or otherwise damaged speakers, subwoofers, or amplifiers.

Any exception we approve remains subject to the restocking fee stated above. Defective products are handled under the Defective Products and warranty sections.

Damage caused by misuse, improper installation, or operation beyond a product’s specifications is not considered a manufacturing defect.

Promotional Products & Bundles

Include all bonus products, free accessories, and other physical items supplied with the original promotion or bundle.

If you keep a promotional item, its full individually listed price will be deducted from your refund or credit. Promotional loyalty points and gift cards associated with the returned purchase will also be adjusted or deducted, as applicable.

Promotional items returned without the corresponding qualifying product may not qualify for a separate refund or credit.

Defective Products

Products with a confirmed manufacturing defect are eligible for exchange for the same product within 30 calendar days of delivery, subject to applicable warranty terms and law.

If the product has been discontinued, we will issue non-refundable store credit toward another product, unless another remedy is required by law or the applicable warranty.

After 30 days, defective products are handled through the applicable manufacturer warranty service process.

Incomplete Defective Returns

If you return a defective product without its packaging, accessories, parts, or promotional items, the replacement will generally include only the equivalent items you returned, subject to applicable warranty and legal requirements.

If an incomplete defective return cannot be exchanged because the product is out of stock, it will be submitted for warranty repair, subject to the applicable warranty terms, even if it is still within the exchange period.

365-Day Warranty Coverage

Unless otherwise stated in the product description, products include a 365-day manufacturer warranty against manufacturing defects. The warranty start date and coverage are determined by the manufacturer’s warranty terms.

Warranty service is generally for repair and is subject to the manufacturer’s terms. Refer to the product description and warranty documentation for coverage, exclusions, and service requirements.

This policy does not replace or reduce any rights or remedies provided by an applicable warranty or law.

Shipping Damage

Please inspect your shipment upon arrival and report visible product or packaging damage within 3 calendar days of delivery so we can promptly investigate.

Keep the product, shipping carton, and all packing materials until we provide further instructions. Include photos of the damage and packaging when contacting us.

This reporting deadline does not limit rights available under applicable law or warranty coverage.

Refund & Exchange Processing

We normally process approved refunds and exchanges within three business days after receiving your return. Products requiring additional testing or evaluation may take longer.

We will email you when your return is received and again when processing is complete.

After a refund is issued, the time it takes to appear in your account depends on your bank or payment provider. Replacement delivery time depends on product availability and shipping transit time.

Missing Packages or Orders Not Received

If tracking shows your package was delivered, but you cannot locate it, please take these steps and notify us within 36 hours of the reported delivery:

Confirm that the shipping address on your order is correct.